Keynote Speaker - Dan Gingiss - Retail Innovation Conference & Expo

Dan Gingiss

CX & Marketing Expert. Author.
Content Creator.


Dan Gingiss is an international keynote speaker and customer experience coach who believes that a remarkable customer experience is your best marketing strategy. His 20-year professional career spans multiple disciplines including customer experience, marketing, social media and customer service. He has shaped his content and educational approach based on his past leadership positions at McDonald’s, Discover and Humana.  
Dan is the author of the award-winning book, The Experience Maker: How to Create Remarkable Experiences That Your Customers Can’t Wait to Share, as well as Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media. He also co-hosts the Experience This! podcast. 


Dan Gingiss Client logos

During his mainstage keynote session on Tuesday, June 13, Dan will teach the audience how to create a customer experience that can serve as a differentiator that cannot be replicated. You’ll walk away with the inspiration and tools you need to go back to work and immediately start creating deeper connections with customers.

And Dan doesn’t just talk about experience, he creates one for the audience, too! Are you ready for the experience of a lifetime?

#RICE23 attendees will:

  • Learn the types of experiences people share most often and why.
  • Apply an easy, five-step framework for creating remarkable, shareable experiences.
  • Leverage examples from many other companies across industries that have been successful with these simple, practical, and inexpensive ideas.

PLUS! The Experience Maker Workshop

Directly following Dan’s mainstage session, the workshop format allows audience members to roll up their sleeves and get to work. Fun and engaging, this workshop will get everyone on the same page when it comes to customer experience. Attendees will learn how to employ Dan’s proprietary WISER methodology for creating remarkable experiences at their own organization, and leave empowered to become The Experience Maker wherever they work.

(Bonus: Dan will be providing copies of his latest book for his workshop attendees!)

Be sure to register now and follow us on social for more speaker updates.

Request to be invited to join us for the #RICE23 Masterclasses!

Which MasterClass are you interested in attending?