Slides & Videos

Resources from #RIC19

General/Keynote Sessions: Slides

From Iteration To Innovation: How Top Brands Are Surviving And Thriving In Digital Darwinism

Evolving with the Mobile Consumer

How Innovative Business Strategies Propelled The Ugg Brand

How Innovative Business Strategies Propelled The Ugg Brand​

Why Loyalty Programs Aren’t Working And How Shinola Used Customer Insights To Create A Non-Traditional ‘Loyalty’ Strategy

Why Loyalty Programs

The Consumer Is Changing, But Perhaps Not How You Think

Consumer is Changing

Leveraging The Purpose/Profit Loop & Winning With Next-Gen Consumers

How Messaging is scaling across

Innovation Strategies At Macy’s

The Voice Of Shoppers

CEO Exchange: New Ways To Succeed In Physical Retail

CEO_Panel

The Experiential Era: How Brands Are Using Events to Drive Conversions And Build Loyal Communities

The Right way to Approach Personalization

Brand New World: Attracting Legions Of Irrationally Loyal Fans To Your Retail Brand

Brand New World

Behind The Leaders: Women Executives Share Their Stories, Successes And Lessons Learned

Women_panel

Lunch & Learn Sessions: Slides

How AI Is Transforming The 200-Year-Old Brooks Brothers: A Customer Success Story From ORS

How AI is Transforming

How Alibaba Technologies Help Retailers Transform To The New Digital Age Of Commerce

Alibaba

Next Gen Payments & Credit: How Retailers Increase Sales & Attract Millennials With Financing Innovation

Next Gen

Driving Upward Customer Migration In A World Of Lofty Retail Expectations

SocialCode

Assortment Optimization For The Modern Retailer

Assortment Optimization for the Modern Retailer

Building A Customer-Centric Organization

Building a customer-centric organization

Digital Strategies Sessions: Slides

AI Panel - How To Build A Pragmatic AI Roadmap That Drives Commerce Results

How To Build A Pragmatic AI Roadmap That Drives Commerce Results

Reshaping The Online Experience For The Shopper Of The Future

Reshaping The Online Experience For The Shopper Of The Future​

Next-Gen Pop-Ups – Instagrammable Moments, AR, Shoppable Showrooms

Next-Gen Pop-Ups – Instagrammable Moments, AR, Shoppable Showrooms​

Using Technology To Humanize The Retail Experience

Putting the human at the center

How The Groomsman Suit Built A Multi-Million Dollar Company On A Little SEO And A Lot Of Customer Love

How the Groomsman Suit

The Community Pyramid At Rebecca Minkoff

Community Pyramid

Marketing/Customer Engagement Sessions: Slides

Next-Gen Loyalty Strategies

Next Gen Loyalty Strategies

The Future Of Content Marketing

FutureofContentMarketing

CIO Insights: Assessing The Top Retail Tech Priorities

Hershey

Operational Planning Sessions: Slides

Developing A Scalable, Profitable Industry Leader... Without Selling Your Soul

Without Selling your Soul

BOPIS: The Last Mile… Wait There’s Another Mile!

BOPIS: The Last Mile… Wait There’s Another Mile!

Driving Innovation By Doubling Down On Agility

Driving Innovation By Doubling Down On Agility​

Inside The VC World: What Retailers Can Learn From Disruptive Brands

Inside the VC World

How To Build A Culture Of Happy Associates

Operational Planning

Omnichannel CX Sessions: Slides

Cultivating Talent That Supports A Culture Of Innovation

Cultivate Talent

Creating An Environment For Innovation

Innovate or Die

Bringing Innovation To Life To Create A 360⁰ Experience With People For People

Bringing Innovation To Life To Create A 360⁰ Experience With People For People

One (Shoe) Size Doesn’t Fit All: Implementing Personalization

One(Shoe) Size Doesn't Fit

How Lucky Brand Optimizes Allocation & Fulfillment With Advanced Analytics

Company And Customer Overview

The Sound Of Success: How GasBuddy And Audible's Partnership Fueled Growth

The Sounds of Success

Request to be invited to join us for the #RICE23 Masterclasses!

Which MasterClass are you interested in attending?