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June 13-15, 2023
McCormick Place, Chicago
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General Sessions
Track: Lunch & Learn
Track: Digital Strategies
Track: Marketing Engagement
Track: Operational Planning
Track: Omnichannel
General/Keynote Sessions: Slides
From Iteration To Innovation: How Top Brands Are Surviving And Thriving In Digital Darwinism
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How Innovative Business Strategies Propelled The Ugg Brand
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Why Loyalty Programs Aren’t Working And How Shinola Used Customer Insights To Create A Non-Traditional ‘Loyalty’ Strategy
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The Consumer Is Changing, But Perhaps Not How You Think
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Leveraging The Purpose/Profit Loop & Winning With Next-Gen Consumers
new video
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Innovation Strategies At Macy’s
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CEO Exchange: New Ways To Succeed In Physical Retail
New Video
The Experiential Era: How Brands Are Using Events to Drive Conversions And Build Loyal Communities
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Brand New World: Attracting Legions Of Irrationally Loyal Fans To Your Retail Brand
new video
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Behind The Leaders: Women Executives Share Their Stories, Successes And Lessons Learned
New Video
Lunch & Learn Sessions: Slides
How AI Is Transforming The 200-Year-Old Brooks Brothers: A Customer Success Story From ORS
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How Alibaba Technologies Help Retailers Transform To The New Digital Age Of Commerce
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Next Gen Payments & Credit: How Retailers Increase Sales & Attract Millennials With Financing Innovation
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Driving Upward Customer Migration In A World Of Lofty Retail Expectations
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Assortment Optimization For The Modern Retailer
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Building A Customer-Centric Organization
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Digital Strategies Sessions: Slides
AI Panel - How To Build A Pragmatic AI Roadmap That Drives Commerce Results
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Reshaping The Online Experience For The Shopper Of The Future
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Next-Gen Pop-Ups – Instagrammable Moments, AR, Shoppable Showrooms
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Using Technology To Humanize The Retail Experience
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How The Groomsman Suit Built A Multi-Million Dollar Company On A Little SEO And A Lot Of Customer Love
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The Community Pyramid At Rebecca Minkoff
New Video
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Marketing/Customer Engagement Sessions: Slides
Next-Gen Loyalty Strategies
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The Future Of Content Marketing
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CIO Insights: Assessing The Top Retail Tech Priorities
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Operational Planning Sessions: Slides
Developing A Scalable, Profitable Industry Leader... Without Selling Your Soul
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BOPIS: The Last Mile… Wait There’s Another Mile!
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Driving Innovation By Doubling Down On Agility
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Inside The VC World: What Retailers Can Learn From Disruptive Brands
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How To Build A Culture Of Happy Associates
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Omnichannel CX Sessions: Slides
Cultivating Talent That Supports A Culture Of Innovation
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Creating An Environment For Innovation
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Bringing Innovation To Life To Create A 360⁰ Experience With People For People
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One (Shoe) Size Doesn’t Fit All: Implementing Personalization
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How Lucky Brand Optimizes Allocation & Fulfillment With Advanced Analytics
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The Sound Of Success: How GasBuddy And Audible's Partnership Fueled Growth
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