Slides & Videos

Resources from #RIC19

General Sessions

Track: Lunch & Learn

Track: Digital Strategies

Track: Marketing Engagement

Track: Operational Planning

Track: Omnichannel

General/Keynote Sessions: Slides

From Iteration To Innovation: How Top Brands Are Surviving And Thriving In Digital Darwinism

How Innovative Business Strategies Propelled The Ugg Brand

Why Loyalty Programs Aren’t Working And How Shinola Used Customer Insights To Create A Non-Traditional ‘Loyalty’ Strategy

The Consumer Is Changing, But Perhaps Not How You Think

Leveraging The Purpose/Profit Loop & Winning With Next-Gen Consumers

Innovation Strategies At Macy’s

CEO Exchange: New Ways To Succeed In Physical Retail

The Experiential Era: How Brands Are Using Events to Drive Conversions And Build Loyal Communities

Brand New World: Attracting Legions Of Irrationally Loyal Fans To Your Retail Brand

Behind The Leaders: Women Executives Share Their Stories, Successes And Lessons Learned

Lunch & Learn Sessions: Slides

How AI Is Transforming The 200-Year-Old Brooks Brothers: A Customer Success Story From ORS

How Alibaba Technologies Help Retailers Transform To The New Digital Age Of Commerce

Next Gen Payments & Credit: How Retailers Increase Sales & Attract Millennials With Financing Innovation

Driving Upward Customer Migration In A World Of Lofty Retail Expectations

Assortment Optimization For The Modern Retailer

Building A Customer-Centric Organization

Digital Strategies Sessions: Slides

AI Panel - How To Build A Pragmatic AI Roadmap That Drives Commerce Results

Reshaping The Online Experience For The Shopper Of The Future

Next-Gen Pop-Ups – Instagrammable Moments, AR, Shoppable Showrooms

Using Technology To Humanize The Retail Experience

How The Groomsman Suit Built A Multi-Million Dollar Company On A Little SEO And A Lot Of Customer Love

The Community Pyramid At Rebecca Minkoff

Marketing/Customer Engagement Sessions: Slides

Next-Gen Loyalty Strategies

The Future Of Content Marketing

CIO Insights: Assessing The Top Retail Tech Priorities

Operational Planning Sessions: Slides

Developing A Scalable, Profitable Industry Leader... Without Selling Your Soul

BOPIS: The Last Mile… Wait There’s Another Mile!

Driving Innovation By Doubling Down On Agility

Inside The VC World: What Retailers Can Learn From Disruptive Brands

How To Build A Culture Of Happy Associates

Omnichannel CX Sessions: Slides

Cultivating Talent That Supports A Culture Of Innovation

Creating An Environment For Innovation

Bringing Innovation To Life To Create A 360⁰ Experience With People For People

One (Shoe) Size Doesn’t Fit All: Implementing Personalization

How Lucky Brand Optimizes Allocation & Fulfillment With Advanced Analytics

The Sound Of Success: How GasBuddy And Audible's Partnership Fueled Growth