How Dollar General’s Pivot Strategy Became Integral to the Customer Experience

The Dollar General self-checkout experience allows consumers to get in and out of stores quickly.

Since the beginning of the Brand Experience Awards, we’ve made the strategic decision to make “Most Effective Pivot Strategy” a key nomination category. What industry focuses more on pivoting than retail, right? Moreover, the awards started during the peak of COVID-19 lockdowns, and retailers of all sizes were focused on adapting their businesses and customer […]

6 Holiday Shopping Takeaways from Thanksgiving Weekend

Woman in white jacket walking down a street with a lot of shopping bags in her hand. Christmas decorations adorn the side of the image.

Thanksgiving weekend: it’s widely considered the official kick-off of the holiday season. And for many, it’s considered a barometer for how the retail industry will perform over this critical time.   Between ever-changing customer sentiment, frustration over inflation and ever-present supply chain issues, a myriad of disruptions has reframed holiday shopping behaviors. Some consumers started shopping […]

Attendee Takeaways: Phillip Jackson, Co-Founder, Future Commerce 

DTC fanatic. Ecommerce expert. Consumer and retail industry analyst. This man wears many hats and if you don’t know him, it’s time for you to get acquainted with him. Allow us to introduce Phillip Jackson!  Phillip is a podcaster, speaker and Co-Founder of Future Commerce, a media startup focused on conscious commerce in the retail world. […]

Footage From the Floor: Leveling Up Personalization Strategies

Today’s consumers expect their online shopping experiences to be seamless and personalized to their wants and needs. We can thank Amazon for that. The online giant is a true master at using data to tailor search results and product recommendations. But through their branded ecommerce sites, merchants have a unique opportunity to create immersive, hyper-relevant […]

Attendee Takeaways: Liza Amlani, Principal & Founder, Retail Strategy Group

This week, we’re excited to spotlight the merchandising expert, Liza Amlani!  Liza Amlani is a retail industry veteran and the go-to thought leader on retail merchandising, product creation, and accelerating speed to market. A respected voice on topics such as responsible retail and sustainability, retail diversity and inclusion, and the future of retail, Liza is […]

Nominations for the Retail Innovator Awards are Now Open!

The Retail Innovator Awards have become a mainstay for Retail TouchPoints and the Retail Innovation Conference. Over the years, we’ve recognized executives in the industry who have spearheaded positive change for their businesses…and the industry at large. Folks from Crocs, David’s Bridal, Dollar General, 7-Eleven, and so many other brands have been thrust into our […]

Footage From the Floor: How CPGs Can Compete and Thrive

CPGs are no longer confined to shelves in a store. Thanks to the power of digital, they have the ability to reach, engage and convert more consumers and expand their whole partnerships in strategic way. But to stand out, CPG brands need to understand what consumers want, and ensure their product and positioning aligns. At […]

Footage From the Floor: Dig Into the Livestream Shopping Trend

3…2…1…lift-off! Livestream shopping is just getting off the ground in the U.S., but we think it’s going to be big.   While livestream shopping has been super popular and profitable in China, it’s still in its infancy in other parts of the world. Social platforms such as Facebook have pulled back their live shopping efforts, which […]

Attendee Takeaways: Krysta Lewis, CEO & Founder, Aisling Organics

We love spotlighting founders that are not only passionate about retail but are focused on creating meaningful and helpful products for consumers. Enter: Krysta Lewis (aka: the clean beauty queen!).  Krysta Lewis is the CEO and Founder of Aisling Organics, a high-performance organic makeup brand. With a focus on both purpose and profit, Krysta was […]

BEA Spotlight: How KFC Reimagined the Quick-Serve Experience

Storefront for KFC

Who doesn’t love the colonel?! From its quirky marketing strategies to its unforgettable activations, KFC has turned its beloved mascot, Colonel Sanders, into a phenomenon. As the QSR brand has pushed creative limits online, it has been able to push creative limits for its physical spaces.   That’s why KFC implemented a Next-Gen design that elevated […]