How Dollar General’s Pivot Strategy Became Integral to the Customer Experience

The Dollar General self-checkout experience allows consumers to get in and out of stores quickly.

Since the beginning of the Brand Experience Awards, we’ve made the strategic decision to make “Most Effective Pivot Strategy” a key nomination category. What industry focuses more on pivoting than retail, right? Moreover, the awards started during the peak of COVID-19 lockdowns, and retailers of all sizes were focused on adapting their businesses and customer […]

6 Holiday Shopping Takeaways from Thanksgiving Weekend

Woman in white jacket walking down a street with a lot of shopping bags in her hand. Christmas decorations adorn the side of the image.

Thanksgiving weekend: it’s widely considered the official kick-off of the holiday season. And for many, it’s considered a barometer for how the retail industry will perform over this critical time.   Between ever-changing customer sentiment, frustration over inflation and ever-present supply chain issues, a myriad of disruptions has reframed holiday shopping behaviors. Some consumers started shopping […]

DTC Brands Take Unique Paths to Growth

Homepage to Boisson ecommerce site, shows tabletop with different bottle and glasses of beverages

We’ve all seen the headlines: Direct-to-consumer (DTC) brands that were once heralded for their innovation are now struggling to reach true profitability. Increased competition online, rising cost-per-acquisition costs, and volatile marketing and advertising platforms are just three of the many factors impacting DTC growth strategies. While many have taken these challenges and turned them into […]

Meet the RICE Team: Nicole Silberstein

Have you dug into Retail TouchPoints’ hearty library of resources dedicated to the expanding and evolving marketplace space? Have you seen the latest and greatest stories about direct-to-consumer (DTC) brands scaling across digital channels? Or maybe you’ve done a quick site search to see what Amazon, Meta or TikTok are up to? Well, you’ve likely […]

#RICE23 Keynote Reveal: Johnny Cupcakes 

We’ve got some pretty SWEET news to share (pun intended). We’re revealing our first keynote speaker for #RICE23 who is sure to heat up the main stage. Allow me to introduce Johnny Earle, CEO of Johnny Cupcakes, the world’s first T-shirt bakery!  Let’s give you some fresh facts about Johnny Cupcakes, shall we?  The Secret Sauce: […]

Inside the New Marketing Tech Stack: Considering the Loyalty Loop

Nearly half of senior marketing executives expect to see a large financial impact on marketing ROI as a result of the end of third-party cookies, according to a recent survey by Lytics. It’s a reality that all marketing teams must face, and while some are making moves to collect more first- and zero-party data, 52% […]

Attendee Takeaways: Phillip Jackson, Co-Founder, Future Commerce 

DTC fanatic. Ecommerce expert. Consumer and retail industry analyst. This man wears many hats and if you don’t know him, it’s time for you to get acquainted with him. Allow us to introduce Phillip Jackson!  Phillip is a podcaster, speaker and Co-Founder of Future Commerce, a media startup focused on conscious commerce in the retail world. […]

Meet the RICE Team: Erica Vallecorsa

We believe great content is the heart of a great event experience. There is no shortage of digital and IRL events out there, so we think investing in timely content with relevant, knowledgeable speakers is key. Luckily we have someone like Erica Vallecorsa helping us bring the Retail Innovation Conference & Expo vision to life! […]

40 Under 40 Spotlight: Ryan Lupberger, CEO and Co-Founder of Cleancult 

Innovation is sprouting from every corner of the retail industry. Whether you’re focused on implementing more sustainable business strategies, reimagining customer loyalty programs, embracing innovative social media tactics or boosting supply chain efficiencies, there is a never-ending list of challenges to embrace and overcome.  Enter: the award winners from the 40 under 40 class of […]

Footage From the Floor: Leveling Up Personalization Strategies

Today’s consumers expect their online shopping experiences to be seamless and personalized to their wants and needs. We can thank Amazon for that. The online giant is a true master at using data to tailor search results and product recommendations. But through their branded ecommerce sites, merchants have a unique opportunity to create immersive, hyper-relevant […]