Attendee Takeaways: Chip Cook, Senior Retail Design Manager, M&M’s Retail

There’s something magical and motivating about being at an in-person event. You’re surrounded by people who have similar passions and even get to learn from people who have different skills and backgrounds. And when you get the chance to break away from your day-to-day work, you can focus on fostering new relationships that spark new […]

Exclusive Q&A With Steve Dennis: Reinventing Retail In The Age Of Amazon

When it comes to competing with Amazon, Steve Dennis, President of SageBerry Consulting, has one piece of advice: Don’t. “With few exceptions, most retailers can’t out-Amazon Amazon, so they need to forge their own more relevant and remarkable path,” he said in this exclusive Q&A with Retail TouchPoints’ Editor in Chief Debbie Hauss. Dennis will […]

Get The Inside Scoop On BJ’s Digital Transformation With CDO Rafeh Masood

Since Rafeh Masood joined BJ’s Wholesale Club as the company’s first Chief Digital Officer less than a year ago, he and his team have been focused on building a world-class digital experience for BJ’s members across all channels. Key accomplishments include: The September 2017 launch of two new web sites for BJ’s private brands, Berkley […]

Exclusive Q&A: How 1-800-Flowers.com Is Gearing Up To Be The ‘Go To’ Gifting Solution

1-800-Flowers.com aims to be the “easiest go-to solution for all gifting needs” across its many brands, which include Harry & David, The Popcorn Factory, 1-800-Baskets.com and Simply Chocolate. It’s a high-stakes goal, but the 41-year-old brand is gearing up by enhancing its web site; deepening its work with new platforms such as Google Assistant; and […]

Q&A With Jet.com’s Josh Wais: Innovators Take The Smart Risks

In a presentation during the 2017 Retail Innovation Conference, Josh Wais, Emerging Technology and Strategy Lead at Jet.com, shared five key takeaways retailers needed to heed if they want to survive and thrive in the midst of constantly shifting consumer preferences. The RTP team recently reconnected with Wais who shared his thoughts on innovation, leveraging […]