What Are Retailers’ Top Omnichannel Priorities?
Every year, Retail TouchPoints surveys its community of industry executives to understand their top omnichannel challenges, successes and priorities. Although historically, retailers have focused on the strategic benefits of omnichannel, such as creating a consistent brand experience and reacting more quickly to changing market dynamics, this year, results pointed to more executives wanting to connect […]
#RIC17 Panel: Rethink Competition To Spotlight The Customer
Research from Deloitte demonstrates that the retail industry is undergoing significant disruption — both positive and negative. Bankruptcies, store closings and financial woes have shaken the industry, yet Kasey Lobaugh, Chief Retail Innovation Officer at Deloitte reported that holiday 2016 also was the strongest retail holiday season since 2011. “Over the holiday, we found both […]
