customer experience Archives - Page 2 of 2 - Retail Innovation Conference & Expo

40 Under 40 Spotlight: Melanie Beatty, Ecommerce Omnichannel Manager, Home Hardware Stores Limited 

The retail industry has experienced significant transformation over the last decade, and rapidly advancing technologies, changing employee expectations and informed, increasingly demanding consumers all have contributed to that evolution. While change brings opportunity, it also brings its fair share of challenges. Retailers and brands must adapt to keep up with evolving trends or risk falling behind.  […]

Meet the RICE Team: Erica Vallecorsa

We believe great content is the heart of a great event experience. There is no shortage of digital and IRL events out there, so we think investing in timely content with relevant, knowledgeable speakers is key. Luckily we have someone like Erica Vallecorsa helping us bring the Retail Innovation Conference & Expo vision to life! […]

How NOBULL is Taking a Shopper-First Approach to Loyalty

Brand Experience Awards

It’s getting harder for retail brands to win, let alone keep, customers’ loyalty. The brands that are winning in this area are using data intelligently and creatively to develop an immersive and relevant experience.   NOBULL was recognized for its shopper-first approach to brand experience in this year’s Brand Experience Awards. Initially starting as a “cult favorite” […]

Understanding Gen Z: Getting Inside Their Heads…and Their Wallets

A diverse group of Gen Z people at a party

Ah, Gen Z. To some, they’re a complete mystery. To many, they’re the hottest shopper audience and, in turn, crucial to brands’ future growth marketing strategies.   It’s pretty clear why: with about $360 billion in disposable income in 2021, this demographic’s spending power is growing…and so is their impact on the world at large. Digitally […]

Footage From the Floor: How CPGs Can Compete and Thrive

CPGs are no longer confined to shelves in a store. Thanks to the power of digital, they have the ability to reach, engage and convert more consumers and expand their whole partnerships in strategic way. But to stand out, CPG brands need to understand what consumers want, and ensure their product and positioning aligns. At […]

Footage From the Floor: Dig Into the Livestream Shopping Trend

3…2…1…lift-off! Livestream shopping is just getting off the ground in the U.S., but we think it’s going to be big.   While livestream shopping has been super popular and profitable in China, it’s still in its infancy in other parts of the world. Social platforms such as Facebook have pulled back their live shopping efforts, which […]

Footage from the Floor: How Cannabis Brands are Leading in Store Experience

Marijuana legalization is spreading across the U.S. and worldwide: it is legal for adults in 19 states and Washington, DC, while medical marijuana is legal in 38 states and DC, according to Business Insider. State-level policy changes are undoubtedly shifting market awareness and perception, but cannabis brands are still tasked with educating consumers about the […]

Metaverse Mania: The Latest in Retail’s Hottest Trend

Whether they’re contrarians or loyal believers, it seems like everyone in the retail industry is talking about the metaverse and the much broader topic of web3.   Web3 is defined as the next iteration of the internet, which is decentralized and is developed through a series of distributed technologies like blockchain. In the Web2 era, big […]

Olivela CXO: Content, Charitable Giving Keep Luxury Consumers Engaged

The luxury market has taken a significant hit as a result of the pandemic, but some brands and retailers are finding new ways to adapt, respond and thrive. Olivela, a digitally native, mission-based retail platform, is emphasizing its key differentiators as a way to forge stronger relationships with customers and reach new audiences across channels. […]

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