customer experience Archives - Retail Innovation Conference & Expo

#RICE24 Community Convos: Justin Tichy, Chief Operating Officer, Petco 

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According to the American Pet Products Association, Americans spent $136.8 billion on their pets in 2022, up from $123.6 billion in 2021. And a lot of these consumers are millennials and Gen Z, who have adopted entirely new ways of browsing, buying and engaging with brands.   That’s why companies like Petco are doubling down on […]

40 Under 40 Spotlight: Callie Canfield Worthington, Chief Brand Officer, Hanna Andersson 

Retail TouchPoints’ 40 Under 40 Awards aren’t just a powerful vehicle to spotlight emerging executives. They have become a core program that helps us elevate retail executives who are making a tangible impact on their business and the industry at large. One such executive is Callie Canfield Worthington, former Chief Brand Officer of Hanna Andersson, and […]

3 Trends. 3 Brands. 3 Deep-Dive Discussions During #RICE24

The Retail Innovation Conference & Expo, taking place June 4-6 in Chicago, will facilitate candid conversations on the industry's top trends.

I’ve been covering the retail industry for 12 years and there has never been a shortage of emerging trends to investigate and new topics to explore. However, I will say that we saw some incredible momentum in 2023, which has made planning for the 2024 Retail Innovation Conference & Expo agenda even more exciting (and […]

#RICE24 Agenda First Look: How We’re Bringing Content, Community and Commerce to Life! 

Are you ready to dive into the evolving customer journey with us at the Retail Innovation Conference & Expo (#RICE24) this June!?   This year’s event will feature more than 55 sessions, including Workshops, Roundtables, Next Stage Sessions in the expo hall, Keynotes and Breakouts across three tracks – Content, Community and Commerce, plus our new […]

What Are Retailers’ Top Omnichannel Priorities?

Every year, Retail TouchPoints surveys its community of industry executives to understand their top omnichannel challenges, successes and priorities. Although historically, retailers have focused on the strategic benefits of omnichannel, such as creating a consistent brand experience and reacting more quickly to changing market dynamics, this year, results pointed to more executives wanting to connect […]

#RICE24 Registration is LIVE! Special Rates Now Available

While we’re surviving the cold temperatures and heavy snowfall here in the northeast, we’re eagerly awaiting the arrival of June! Of course, the warmer weather is a big reason for that (let’s fast forward the clock, please), it’s also because we’re so stoked to share everything we have planned for the Retail Innovation Conference & […]

2023 BEA Winner for Convergence of Content & Commerce – Babylist  

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This year’s Brand Experience Award winners represented the shifting priorities of the industry – from focusing on speed, efficiency and safety to complete immersion and personalization across all channels. Check out the full report, which includes a variety of insights and tactics from each award winner!  One brand winner that we’re thrilled to highlight is […]

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