customer experience Archives - Retail Innovation Conference & Expo

2023 Brand Experience Award Winner Spotlight: Lulu and Georgia  

Brand Experience Awards

This year’s Brand Experience Award winners represented the shifting priorities of the industry – from focusing on the speed, efficiency and safety that was top-of-mind during the pandemic, to an emphasis on complete immersion and personalization across all channels to drive customer retention and loyalty.  If you haven’t already, be sure to check out the […]

40 Under 40 Spotlight: Marissa Kinsey, VP of Trade Marketing, BeatBox Beverages

The 40 Under 40 Awards were designed to spotlight emerging leaders who are driving positive change for their organizations and for the collective industry.

This past June, Retail TouchPoints and Design:Retail unveiled the 2023 winners of the annual 40 Under 40 Awards, which represented a dynamic and diverse class of executives who have contributed to industry progress.    The 40 Under 40 Awards have evolved to spotlight the personal and professional accomplishments of executives across the retail industry — from store […]

2023 Holiday Guide: Get Early Insights from Industry Experts 

It’s true, consumers are planning to start their holiday shopping… before November. Sleigh, what!?  An Optimove survey found that 50% of consumers expect to start their holiday shopping before the calendar turns to November. As shoppers begin to cross off their holiday shopping lists, getting the best deals will definitely be top of mind: 80% […]

#RICE23: Attendee Reviews Are In!

As soon as we returned from Chicago, we dove headfirst into #RICE23 feedback. (That is, once we had a weekend to relax and recharge.)   To those who completed our lengthy post-event survey, THANK YOU and please know we take every point of feedback extremely seriously as we enter our 2024 planning cycle.  Being a data […]

#RICE23 NEXT Stage Session Spotlight – Amazon Pay and Affirm  

With 200+ exhibitors and 150+ speakers, there is SO much to experience at the Retail Innovation Conference & Expo next week! Specifically in the Expo Hall on Wednesday, June 14 and Thursday, June 15, you will find our two “NEXT Stages” featuring a variety of cutting-edge solutions and innovative topics. See the full agenda here!  […]

#RICE23 Checklist to Make the Most of Your Onsite Experience 

It’s the final countdown to #RICE23! We’re ONE WEEK away from seeing you all in Chicago for the Retail Innovation Conference & Expo to experience the latest in connected commerce.   To make sure you’re prepared, we put together a short checklist of immediate action items before arriving onsite and a high-level agenda of what […]

See the ‘Fakery’ IRL: Johnny Cupcakes Comes to the #RICE23 Expo Hall

 The Retail Innovation Conference expo experience has been designed to provide equal parts education and inspiration. Our hundreds of exhibitor partners will be on hand, eager and willing to walk attendees through the platforms and solutions driving connected commerce success. But thanks to partners like Johnny Cupcakes and Shopify, we’re able to show attendees what […]

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