customer experience Archives - Retail Innovation Conference & Expo

Top 5 Moments from #RICE24

We loved welcoming thousands of our retail industry friends to Chicago for the Retail Innovation Conference & Expo earlier this month. Over three days, we got to forge new connections, spark new ideas and create new opportunities across our community, including speakers, sponsors, attendees and more! Although our time in the Windy City was brimming […]

#RICE24 Activation Spotlight: Generative AI in Action – Powered by iAdvize 


At the Retail Innovation Conference & Expo, the Expo Hall will feature immersive activations for attendees to explore and test-drive the latest and greatest retail tech. If you’re looking to stay ahead in retail, this is a must-attend! One particular activation we’re excited about is powered by iAdvize, a conversational commerce pioneer and a leader […]

Explore Chicago Through the Store Tours Program at #RICE24 

Did you know Chicago was voted Best Big City in the U.S. by Condé Nast Traveler Reader’s Choice Awards for the seventh consecutive year? It’s quite impressive, considering that it makes Chicago the first and only city in the 36-year history of these awards to be named Best Big City for seven consecutive years. There […]

#RICE24 Community Convos: Justin Tichy, Chief Operating Officer, Petco 


According to the American Pet Products Association, Americans spent $136.8 billion on their pets in 2022, up from $123.6 billion in 2021. And a lot of these consumers are millennials and Gen Z, who have adopted entirely new ways of browsing, buying and engaging with brands.   That’s why companies like Petco are doubling down on […]

40 Under 40 Spotlight: Callie Canfield Worthington, Chief Brand Officer, Hanna Andersson 

Retail TouchPoints’ 40 Under 40 Awards aren’t just a powerful vehicle to spotlight emerging executives. They have become a core program that helps us elevate retail executives who are making a tangible impact on their business and the industry at large. One such executive is Callie Canfield Worthington, former Chief Brand Officer of Hanna Andersson, and […]

3 Trends. 3 Brands. 3 Deep-Dive Discussions During #RICE24

The Retail Innovation Conference & Expo, taking place June 4-6 in Chicago, will facilitate candid conversations on the industry's top trends.

I’ve been covering the retail industry for 12 years and there has never been a shortage of emerging trends to investigate and new topics to explore. However, I will say that we saw some incredible momentum in 2023, which has made planning for the 2024 Retail Innovation Conference & Expo agenda even more exciting (and […]

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