Richard Hammond


CEO and Founder


Richard Hammond is an accomplished speaker, consultant and best-selling author of “Smart Retail” and his recent breakthrough work “Friction/Reward”. He is proud to have been in retail for over 35 years and retains all his passion for the sector. Currently, Richard is CEO and Co-founder at Uncrowd; the world experts in Friction vs Reward, a ground-breaking new customer analytics approach.

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We’re designing this event to emphasize one-to-one networking and matchmaking, as well as highly tailored, action-oriented content. Our goal is to create a collaborative, candid environment for executive leaders to connect, share stories and develop plans that they can apply as soon as they get back to the office.

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