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Carlos is a Loyalty Marketing and Customer Engagement Strategist with more than 25 years of experience. His background includes loyalty solution design, program enhancement, customer experience strategy, public relations, communications planning/execution, and employee incentive initiatives across multiple industries. Carlos has worked with hundreds of leading brands, including: Bealls Florida, Steve Madden Retail, AMC Theatres, Marvel Entertainment, AAFES, Sam’s Club, Phillips 66, TGI Fridays, BJ’s Restaurants, SeaWorld Parks, The UPS Store, Wells Fargo, Nestle-Purina, Bank of America, McGraw-Hill, Penguin Random House, JP Morgan Chase, Jack Link’s, American Express, AB InBev and US Bank. Carlos’ loyalty experience spans across major loyalty marketing agencies, including Maritz, Kobie, CrowdTwist, and Snipp.
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