Session TBA
TBA
Revolutionizing Consumer Choice in the Shopping Journey
There’s been a decade’s worth of ecommerce growth just in the past few years. As a result, shoppers are finding inspiration in new ways and their shopping journeys are becoming much more fluid. Join Martha Welsh, Head of Strategy and Go To Market for Google Commerce & Payments, and Alicia Waters, CMO at Crate and […]
Elevating Customer Experiences with High-Touch Service and Interactive Technology
Retailers are emphasizing their commitment to the customer journey by putting tech innovations at the center of the shopping experience. By creating a seamless omnichannel approach, customers can more easily engage with and discover new products. Join this session to learn: Strategies to propel personalized experiences forward in stores and online; Best practices to empower […]
Compliance Check: How New Privacy Regulations Will Dictate Your CX Tech Decisions
As brands continue to adapt and implement new technologies to support more immersive (and personalized) experiences, they must ensure that they’re compliant with new global and local regulations, and are prepared to adapt to new guidelines from big tech. In this session you will learn how to: • Embed security and data privacy into the […]
From East to West: How Innovation in APAC is Creating New Western Opportunities
As APAC continues to lead the world in digital innovation, retailers need to keep pace with the trends that are emerging and accelerating. Join this session to learn: The top three consumer trends driving retail innovation in APAC; The nuances of tech adoption and preferences around the world; The latest innovations in delivery services such […]
Reinventing the In-Store Fitting Room: Beyond the Four Walls of the Store
Hear from a variety of different brands that have proven successful in reshaping their in-store experiences by infusing technology and high-touch services to create memorable customer experiences.
