Converging Customer-First And Employee-First Strategies Archives - Retail Innovation Conference & Expo

Driving Innovation Forward by Uniting People, Process and Technology

Retailers are investing in strengthening their digital capabilities to optimize customer experiences, but success hinges on having an integrated, agile and data-driven workforce. Hear from Abercrombie & Fitch’s first Chief Digital and Technology Officer, Samir Desai, as he shares his vision and strategy for creating an internal data citizenship model to further enhance omnichannel experiences. […]

Creating an Employee-First Workplace that Delivers Value and Flexibility

Have you taken a pulse-check on your employees lately? The pandemic accelerated the “work from home” and “work from anywhere” options for most industries, but this flexibility is no longer a nice to have. The retail industry must continue to find new ways to adapt the “traditional” workplace to create an environment that truly values […]

Next-Gen Diversity, Equity And Inclusion: Sponsorship, Mentorship And More

While many brands and retailers indicate that they’re prioritizing Diversity, Equity & Inclusion (DE&I), their efforts are still very much a work in progress. Not to mention, best practices and reporting requirements for DE&I are constantly evolving. What does DE&I mean to your company and your consumers? What are the best ways to approach DE&I […]

Championing Brand Authenticity and Transparency: What Does It Really Mean Today?

Is your brand purpose clear to current and potential consumers? Do your values and priorities align with the issues that matter most to your consumers? Brand loyalty is in a constant state of flux, but more consumers say they will be loyal to brands that they think are authentic and align with their core beliefs. […]

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