- June 13-15, 2023 Expo: June 14-15, 2023
- McCormick Place, Chicago
The connecting point for
Omnichannel Executives & CX Leaders
Navigate industry disruption and build your new roadmap for brand differentiation.
On the Agenda
- New tech and trends shaping culture imperatives
- How to align functional teams to drive store experience innovation
- Unlocking personalization through contextual experiences and media moments
- Embedding sustainability into your omnichannel roadmap
- Balancing speed, efficiency and sustainability in the fulfillment experience
The Tracks
Designing & Optimizing
Your Omnichannel Roadmap
Master your omnichannel mix by bringing the best of hot and new and tried-and-true into one holistic strategy.
The Next Wave of Loyalty
Customer and Employee Experience
Say goodbye to points and one-size-fits all promos and hello to data-driven experiences. Learn how businesses of all sizes are rewriting the rules of customer and employee loyalty.
Connecting
Content, Community & Commerce
Turn fandom into a competitive advantage by creating immersive (and shoppable) spaces across channels.
