Consumers expect simple, personalized and unified commerce experiences in which they can jump from smartphone to keyboard to register without skipping a beat.
But delivering on the promise of unified commerce is challenging. It requires a deeper understanding of consumers and their buying journeys, channel-less experience design, powerful employee experiences, and activating and enhancing existing technology and data infrastructure through an overarching unified commerce strategy. And order management, through a solution like IBM OMS, is the heartbeat of that strategy. If you’re interested in learning how to better drive your unified commerce objectives, this is a must-attend workshop for you!
On Tuesday, June 13 from 9:00am-10:30am local time, the Perficient team, comprised of Rupa Amin, Erica Lee and Kim Williams-Czopek, will provide a Now/New/Next framework that retail and brand executives can use to quickly benchmark where they stand relative to customer expectations and competitive forces and prioritize where to focus the most time, money and attention for unified commerce capabilities.
Curious to know more about Perficient? Perficient is a global digital consultancy with thousands of skilled strategists and technologists in the U.S., Latin America, and India. They make a difference by transforming how the world’s biggest brands connect with customers and grow their business. Perficient helps to driving alignment and balance between a brand’s customer experience and their business operations so they can drive optimization, innovation and growth.
Here’s a bit more insight into each of the speakers you will learn from for this particular workshop:
Kim Williams-Czopek – General Manager, Global Commerce at Perficient
Kim Czopek is General Manager of Perficient’s Commerce practice. During her more than 25-year career she has been a leader and influencer in digital strategy and commerce with 15 years on the agency/consulting side, five years on the product side, and most recently in-house with Lilly Pulitzer as VP of digital commerce.
Erica Lee – Director, Digital Strategy at Perficient
Erica Lee is a Director of Digital Strategy at Perficient, specializing in digital transformation, customer experience, commerce, digital responsibility, and digital business strategies. She’s been a senior ecommerce and digital leader at several multi-billion dollar B2B and B2C companies.
Rupa Amin – Director, Commerce Strategy at Perficient
Rupa is a Director of Commerce Strategy at Perficient, where she helps clients see their dreams and visions come to fruition through research, strategy recommendations, data-driven insights, and implementation of their eCommerce experiences. She has 20+ years in the IT industry and has served in various roles from a product owner to building complex integrations.
Each workshop at the Retail Innovation Conference & Expo is 90 minutes in length, including time for team exercises and Q&A. Retail and brand executives eager connect with some of the industry’s top thinkers in an active, collaborative environment, should secure their seats now! If you’re a retail or brand executive, you can add the workshops to your agenda at no additional cost. PLUS, Early Bird Pricing has been extended to this Thursday, May 25, so be sure to act fast and get your All-Access Pass today. The countdown to Chicago is on!
