How Verizon Is Prioritizing Touchless Store Experiences

October 13
4:45 pm – 5:15 pm ET
Allison McKaney
Allison McKaney
Verizon


In preparation for reopening stores after the pandemic hit, Verizon focused on customer health, safety and convenience. To that end, the retailer has created touchless experiences before, during and after the transaction. And to facilitate the new offerings, as well as health and safety measures, Verizon re-designed the store floor to feature 50% few accessories and 15% less demo devices.  

Find out how Verizon is re-inventing the store experience with new touchless digital initiatives, including: 

  • Video customer support; 
  • Curbside pickup; 
  • Mobile app check-in and check-out; 
  • Touchless payment via kiosk; and 
  • Product scanning. 

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