Long-Term Revenue From The ‘BOPIS Boost’

October 14
1:00 pm – 1:30 pm ET



BOPIS already was on the rise before COVID-19 forced non-essential retailers to close their doors; adoption rose from 29% in 2019 to 37% in 2020, according to the 2020 RTP Last Mile Survey. This session will reveal the steps retailers need to take to increase customer satisfaction with BOPIS while streamlining processes and controlling costs, including: optimizing shopper communications; enhancing payment procedures; clearly identifying which products are available for in-store pickup; and ensuring orders are ready when promised.

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