A lot has changed for brick-and-mortar retail this year. Retailers have been forced to undergo digital transformation overnight in order to stay connected with customers. And marketing leaders have been tasked with finding new ways to acquire new customers at lower costs all while growing loyalty and transacting 100% digitally.
In a mobile-first world, one thing is certain: convenience wins. In fact, 86% of consumers expect even MORE convenient experiences with retailers when the pandemic ends.
Join this session to learn four specific ways retailers can provide a modern and touchless experience through 1:1 messaging. We’ll explore use cases and examples from real-life brands.
- Why texting matters to consumers and enterprises now more than ever;
- The connection between mobile search, online reputation, and revenue; and
- How to leverage conversational commerce to deliver contactless experiences and win more customers at scale.