2017 Agenda

Monday, May 8

  • 1:00pm – 5:30pm

  • StoreTours_logo_700_colorNYC Store Tours

    The #RIC17 Store Tours will feature a guided tour at Westfield World Trade Center. More Info »

  • 5:30pm – 7:00pm

  • Welcome Reception

    Join us for the #RIC17 Welcome Reception kicking off at 5:30 PM ET at Épicerie Boulud in Westfield World Trade Center.

  • Evening

  • Taste of New York / Group Dinners At Top Manhattan Eateries
    By Invitation Only (7:00pm – 10:00pm)

    More information to be announced soon!

Tuesday, May 9

  • 7:45am

  • Advisory Board Breakfast
    By Invitation Only (7:45am – 8:45am)

  • 8:00am

  • Registration & Breakfast

  • 9:15am

  • Welcome to #RIC17
     Debbie Hauss, Editor-in-Chief, Retail TouchPoints

  • 09:30am

  • Keynote: Winning With Pages From Amazon’s Playbook
    Bryan Eisenberg, New York Times Best-Selling Author

    View Description

    In 1994, Jeff Bezos committed Amazon.com to become “earth’s most customer-centric company. Amazon’s long-term focus is on staying ahead of their customers, not competitors. It is all based on four simple pillars than every company can leverage.

    The Four Pillars of Amazon’s Success:

    1. Customer Centricity.
    2. Continuous Optimization.
    3. Culture of Innovation.
    4. Corporate Agility.

    This keynote will make sure you uncover and understand how to use the four-pillar playbook behind Amazon’s success and make it yours.

  • 10:20am

  • How To Use Human Data And Insights To Power Effective CX And Personalization
    Lindsay Ferstandig, Director of Marketing, Stitch Fix
    Ernan Roman, President, ERDM

    View Description

    Learn how Stitch Fix combines art and science to create personalized experiences by marrying the power of data and proprietary algorithms with the human touch of a personal stylist. Stitch Fix Director of Marketing Lindsay Ferstandig will be joined by Ernan Roman, President, ERDM, who will share new VoC research findings regarding how Millennials (BtoB and BtoC) have unprecedented expectations about personalizing their experiences via their explicit preferences at 7 critical points in the customer lifecycle. Also, new VoC findings regarding the need for marketers to rethink their data strategies and evolve from implicit information to explicit preference-driven data.

  • 11:05am

  • Networking Break and 1:1 Inspiration Meetings

  • 11:40am

  • ‘Continuity Based Retail: How TechStyle Is Leveraging Innovation to create a Seamless Customer Experience’
    Dustin Netral, SVP, Fabletics

    View Description

    Netral will discuss how Fabletics originated online and expanded strategy into brick-and-mortar locations. He will cover the benefits of a member based model in an omnichannel environment including; more engaged, frequent and loyal members.

    He also will explain TechStyle’s proprietary technology which is leveraged to create a seamless customer experience both online, offline and back again. Techstyle Fashion Group is the parent company for Fabletics, FabKids, JustFab and ShoeDazzle.

  • 12:15pm

  • Lunch and Topic Table Discussions

  • 1:30pm

  • Breakout Sessions:

    Meet the Disruptors 2017: Tech Entrepreneurs & Retail Executives Become One

    Rathna Sharad, CEO and Founder, runway2street and FlavorCloud
    Alexandra Wilkis Wilson, Co-Founder of Fitz, GLAMSQUAD and Gilt
    Ryan Craver, Chief Digital Officer, Lamour & Founder, Commerce Canal
    Moderator: Alicia Esposito, Retail TouchPoints

    View Description

    Retail executives today can’t just focus on selling goods; they must focus on creating immersive experiences fueled by cutting-edge technology. As a result, retail executives need to not only have solid business savvy, but extensive knowledge and passion for technology. During this panel discussion, Retail TouchPoints Content Strategist Alicia Esposito will interview three retail executives and technology enthusiasts that are striving to push the limits at their respective businesses. These forward-thinking executives will discuss their unique business model, how technology is fueling their innovation and growth, and the skills and passion points required to succeed in this new era of retail.

    The Future Of Virtual Reality In Retail
    Dan Ferguson, EVP, Virtual Reality Strategy, Groove Jones

    View Description

    Virtual Reality is on everyone’s roadmap but what does that mean for retail? Dan Ferguson, EVP of Digital at Groove Jones will walk through real-world examples of this technology and how it is shaping the retail experience.

  • 2:10pm

  • Case Study Breakout Sessions: 

    Samsung Launches Endless Aisle to Complete Their Omnichannel Experience

    Emotional and Behavioral Loyalty: The Tradeoffs Among Price, Experience And Convenience

    The Connected Associate: The Role of Technology in Enabling Retail Workflows

    Data, An Untapped Gold Mine For Retailers

    How To Use Personalization And Customer Engagement To Drive Immediate Revenue Increase

    Generating In-Store ROI With Local Marketing And A Robust Review Management Strategy

  • 2:50pm

  • Breakout Sessions:

    Creating The Foundation Through Surprise & Delight
    Bridget Russo, Chief Marketing Officer, Shinola

    View Description

    Beginning with the launch of their first watch, Shinola has been striving to “surprise and delight” their consumer each step of the way.  Shinola created The Foundry to establish a deeper relationship with their consumer by providing exclusive product offerings, direct communication, and frequent surprise and delight moments.  This presentation will showcase the evolution of The Foundry and how Shinola continues to improve of their commitment to Voice of the Customer (VoC).

    Attribution: A Simple Way To Apply It To Your Business
    Charlie Cole, Chief Digital Officer, TUMI

    View Description

    Attribution is one of the most over used buzz words of the last 4-5 years in retail — but what exactly does it mean?  More importantly, how do you make attribution a meaningful part of your business without costing yourself thousands in technology?  Charlie will walk you through simple way you can be using attribution metrics to drive significant changes to your business.

  • 3:30pm

  • The Community-Commerce Connection
    Katherine Brodie, Director of eCommerce, Draper James
    Jennie Baik, Founder and CEO, Orchard Mile
    Marta Wohrle, Founder + CEO, Truth in Aging
    Michelle Cordeiro Grant, Founder + CEO, Lively
    Moderator: Kelly Stickel, Founder + CEO, Remodista

    View Description

    A new concept is entering the early adoption mass consumer market.  Using purpose and building community enables a company to have a dialogue with their customers in a way that goes beyond just selling product — if they trust you they are more likely to think that your motives are beneficial to them. Whether you are selling in a local or global market, community and purpose help you attract like-minded individuals that will support the community goals before their own personal agendas. Learn from these early adopters!

  • 4:00pm

  • Networking Break and 1:1 Inspiration Meetings

  • 4:30pm

  • Breakout Sessions:

    Payment Security Beyond EMV: Where Should Your Attention Turn?
    Ryan Grogman, Vice President, BRP Consulting

    View Description

    Now that many retailers have implemented EMV, they can’t rest on their laurels. Hackers are becoming more sophisticated, requiring organizations to reanalyze and revamp their current security protocols to adequately protect their customers’ payment and personal data. Beyond EMV, retailers’ security strategies need to include: mobile payment security, strong e-Commerce controls, network segmentation, secure communication protocols, E2EE, tokenization and a thoroughly documented and comprehensive internal set of security policies and practices. Join this session to learn what payment security priorities are now most important to address.

    Artificial Intelligence In Retail: It’s Time Now
    Greg Girard, Program Director, Merchandise Strategies, IDC Retail Insights

    View Description

    Artificial intelligence (AI) isn’t science fiction and moving ahead with it needn’t be a science project. In this session we’ll “demystify” key concepts of AI, look at trends propelling its adoption as part and parcel of retail digital transformation, and examine a few use cases where AI is making a difference. We’ll also look at what IT professionals and line of business leaders need do to build trust and confidence in AI-powered applications.

  • 5:00pm

  • Escaping The Trap Of Convention: How To Rethink Retail And Regain The Customer
    Kasey Lobaugh, Chief Retail Innovation Officer, Deloitte
    Rose Hamilton, Chief Digital Officer, The Vitamin Shoppe (former)
    Chau Banks, Executive Vice President, Chief Information Officer and Channel Integration, New York & Company
    Jason Morris, Vice President of Retail Technology, Walmart

    View Description

    If you follow retail headlines in the business news, it’s easy to draw conclusions about how the industry is evolving. Unfortunately, many of them may be wrong.   Deloitte’s latest research demonstrates that the industry is undergoing significant disruption…but perhaps not from the forces you might think.  What do these unconventional forces mean for the path forward, and what does a successful approach to customer look like in a fragmenting industry?  Consider with us why the current approach to retail innovation may be flawed, and how retailers might rethink retail to regain the customer.

  • 5:45pm

  • Day 1 Wrap Up
    Debbie Hauss, Editor-in-Chief, Retail TouchPoints

  • 6:00pm

  • Networking Reception

  • Evening

  • Taste of New York / Group Dinners At Top Manhattan Eateries
    By Invitation Only (6:00pm – 10:00pm)

    More information to be announced soon!

Wednesday, May 10

  • 8:30am

  • Registration & Breakfast

  • 9:30am

  • Welcome To Day 2 of #RIC17
    Debbie Hauss, Editor-in-Chief, Retail TouchPoints

  • 9:40am

  • Keynote: Love the Madness: Moosejaw’s Take On Experiential vs. Transactional Marketing
    Dan Pingree, CMO, Moosejaw

    View Description

    As a retailer, how do you build a differentiated experience to stand out from the competition?  Moosejaw, a multi-channel outdoor retailer sees every customer touch point as an opportunity to create a notable, memorable experience.  Learn about their approach to building a truly unique experience and what they’ve learned along the way.

  • 10:10am

  • Online Retail Disruption: How It Will Affect Every Retailer
    Josh Wais, Emerging Technology and Strategy Lead, Jet.com

    View Description

    Only 2% of household products are purchased online today. We’re on the verge of a new phase of commerce wherein consumers’ weekly shopping will no longer be tied to the store; this will have an impact on all retails moving forward. This session will shed light on the pending disruption and how you can take strategic action starting today:

    • As the percentage of households shopping online increases, retailers need to rethink and reshape the approach to e-Commerce;
    • A new type of shopper will emerge, exhibiting new user behaviors;
    • This will have major effects that reshape the industry; and
    • Retailers must rethink their strategies from customer acquisition to last-mile delivery.
  • 10:40am

  • Networking Break and 1:1 Inspiration Meetings

  • 11:15am

  • How Walgreens Is Staying Ahead On Convenience In The Age Of Digital And The Customer
    Wayne Duan, Director, Director, Digital Commerce, Walgreens

    View Description

    Convenience in 2017 and beyond isn’t just about location anymore… or is it? Given the quickly evolving marketplace around “instant gratification” and “the on-demand economy”, hear how Walgreens continues to deliver on convenience in a retail environment that is becoming increasingly convenient in innovative ways: same-day delivery, ship-to-store, subscriptions and the various operational and customer-led insights considerations to bring these programs to life.

  • 11:35am

  • Exclusive Survey Findings: Impact Of New Retail Roles
    Debbie Hauss, Editor-in-Chief, Retail TouchPoints
    Vicki Cantrell, Retail Strategist and former SVP, NRF

  • 11:50am

  • Case Study Breakout Sessions: 

    Macy’s Finds The Magic Of RFID

    Driving Customer Engagement And Loyalty With A Unified Commerce Approach

    Tapping Local Data to Drive Conversion and Foot Traffic at GUESS

    How Digital Signage Innovations Are Creating Remarkable Experiences And Driving Revenue

    How Cloud Enabled Commerce Clicks With Always-Connected Customers

  • 12:30pm

  • Lunch and Topic Table Discussions

  • 1:45pm

  • CIO Panel: Technology Innovation Across the Retail Enterprise
    Martha Heller, President, Heller Search Associates
    John Hnanicek, CIO, Chief Customer Innovation and Technology Officer, The Vitamin Shoppe
    Jarrod Phipps, CIO, A.C. Moore
    Michael Israel, CIO and SVP, Six Flags Entertainment Group

    View Description

    With the emergence of new digital technologies, retail companies are quickly becoming technology companies. The CMO’s technology budget is increasing, CEOs are hiring Chief Digital Officers, and CIOs are transforming their IT teams into innovation engines. How are retail companies re-drawing department lines to make “digital” an enterprise capability?  What technology initiatives do leading retail CIOs believe will have the most bank for the buck?  Join Martha Heller, President of Heller Search Associates, an IT leadership executive search firm, for a lively CIO panel discussion on how retail companies can thrive in a digital world.

  • 2:30pm

  • Breakout Sessions:

    Women Fueling Change: Understanding The Value Women Executives Bring To The Bottom Line
    Helaina Roman, Women@ North America Chief of Staff, Google
    Kelly Stickel, Founder and CEO, Remodista
    Raina Rahbar, ?What If! Innovation Partners
    Swan Sit, VP, Global Digital, Revlon/Elizabeth Arden
    Moderator: Debbie Hauss, Editor-in-Chief, Retail TouchPoints

    View Description

    Join us as we bring together executive leaders across different areas of the retail industry to share their experiences as well as give insight into how their companies are innovatively breaking glass ceilings. They will also discuss the value and power of cultivating women leaders in the workplace which leads to an environment that fosters growth and increased profitability.

    20 Tips In 20 Minutes To Increase Repeat Customers
    Richard Shapiro, President and Founder, The Center For Client Retention

    View Description

    In this quick-hit session, find out the tips and best practices for motivating customers to return to your store and brand. A few tips include:

    • Listen for magic phrases
    • Give associates a budget for surprising customer
    • Know your customers better than your inventory
  • 3:00pm

  • Short Break

  • 3:20pm

  • Breakout Sessions:

    Retail Innovation Labs: Turning Trends Into Reality
    Scott Emmons, Head of the Innovation Lab, Neiman Marcus
    Pano Anthos, Managing Director, XRC Labs

    View Description

    Neiman Marcus Innovation Lab exec Scott Emmons will use projects that have been born in the Neiman Marcus Innovation Lab to illustrate how to deliver real value to consumers.  Emmons and XRC Labs’ Pano Anthos will discuss how to get from the hype to real experiences and solutions.

    On The Ground And In The Cloud: The Crossroads Of Traditional And Next-Gen Retail
    Ruth Hartman, Chief Merchandising Officer, Le Tote

    View Description

    From Senior Vice President at DSW and Macy’s to Chief Merchandising Officer at Le Tote, Ruth Hartman’s unique perspective lies at the intersection of traditional and next-gen/digital retail. She will share her journey from mainstream fashion to Silicon Valley start-up, and discuss how traditional brands can work in tandem with innovative online fashion companies to evolve and compete in the ever-changing retail marketplace.

  • 4:00pm

  • Retail Innovator Awards Ceremony and Cocktails

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