Monday, May 9

  • 2:00pm – 5:00pm

  • NYC Store ToursStoreTours_logo_700_color

    With so many speakers and sessions lined up for #RIC16, we have decided to move the Store Tours event to Monday, May 9, 2-5pm. #RIC16 Store Tours now features 4 different self-guided tour options in different NYC neighborhoods. And we’ve gamified the event to help raise money for RetailROI! You’ll be able to tweet to donate from the different store locations.

    Learn More

Tuesday, May 10

  • 7:45am

  • Advisory Board Breakfast
    By Invitation Only (7:45am – 8:45am)

  • 8:00am

  • Registration & Breakfast (8:30am-9:00am: 1:1 Inspiration Meetings)

  • 9:00am

  • Welcome to #RIC16
     Debbie Hauss, Editor-in-Chief, Retail TouchPoints

  • 09:15am

  • Retail Disruption Case Study: Building A Big Brand With A Small Budget
    Kevin Lavelle, CEO, Mizzen+Main
    Jen Lavelle, CMO, Mizzen+Main

  • 09:45am

  • Using Human Data And Reciprocity Of Value For CX Innovation
    David Page, SVP, Brand Strategy & Research, Rent The Runway
    Ernan Roman, President, ERDM; Author, Voice of the Customer Marketing

  • 10:15am

  • Networking Break and 1:1 Inspiration Meetings

  • 10:45am

  • Innovation Labs
    Topic-focused, hands-on workshops


    Lab #1: Customer Analytics – ThoughtWorks

    Lab #2: Mobile Commerce – Usablenet

    Lab #3: Omnichannel / Endless Aisle – iQmetrix

    Lab #4: Digital Signage – Reflect Systems

  • 11:30am

  • Retail Innovator Awards Luncheon

  • 1:45pm

  • Driving Revenue & Retention From Referral Programs
    Jenna Klebanoff, Director of CRM and Retention Marketing, Casper
    Alison Ehrmann, VP, Consumer Marketing, Fresh Direct
    Marissa Ellstein, Senior Product Manager, American Express
    Moderator:  Debbie Hauss, Editor-in-Chief, Retail TouchPoints

  • 2:35pm

  • CEO Panel: Insights From Innovator Award Winners
    Shawn Nelson, CEO, Lovesac
    Jerry Hum, CEO, Touch of Modern
    Moderator: Greg Girard, Program Director, World-Wide Omni-Channel Retail Analytics Strategies, IDC

  • 3:20pm

  • Retail For Social Good: Strategies & Benefits Of Cause Marketing
    Marci Zaroff, Founder, Under The Canopy
    Bridget Burns, Social Media Strategist, Tom’s of Maine
    Mary Holahan, Digital Marketing Manager, Dick’s Sporting Goods
    Kane Calamari, President, Ace Hardware Foundation
    Moderator: Greg Buzek, President, IHL Services

  • 4:05pm

  • Closing Keynote and Panel Retail Disrupted: Using Empirical Market Share Data To Measure Industry Disruption
    Kasey Lobaugh, Chief Retail Innovation Officer, Deloitte Consulting
    Lance Thornswood, Senior Director, Omnichannel, JCPenney
    Scott Moore, former SVP, Marketing Best Buy

  • 4:55pm

  • Day 1 Wrap Up
    Debbie Hauss, Editor-in-Chief, Retail TouchPoints

  • 5:00pm

  • Cocktail Reception

  • Evening

  • Taste of New York / Group Dinners At Top Manhattan Eateries
    By Invitation Only (6:00pm – 10:00pm)

    prism_dinner_STORY_imageRetail Innovation VIP Dinner hosted by Google
    When? Tuesday at 8:00pm ET
    Where? Sparks Steak House, 210 E 46th St, NYC
    Register Now

Wednesday, May 11

  • 8:00am

  • Registration & Breakfast

  • 9:00am

  • Welcome and Intros
    Debbie Hauss, Editor-in-Chief, Retail TouchPoints

  • 9:05am

  • Opening Keynote: Positive Disruption: Triggering Interest Through Experiential Retail
    Ken Hughes, Founder, Glacier Consulting; Leading Consumer and Shopper Behaviouralist

    Will retail banking exist at all in 5 years time? Will 3D-printing destroy IKEA’s modular furniture business? Will replenishment economy businesses like The Dollar Shave Club and Amazon’s Dash Button change how shoppers think about buying, re-wiring their decision making processes? Will machine-to-machine and IoT take over buying decisions, or alter them so that they cannot be as easily influenced?

    Retail used to be simple. It was about stocking and displaying quality products for shoppers to consider and
    buy. If that is all you are doing today, either in-store or online, you will soon feel the cold wind of irrelevance. In today’s retail environment, it is in the Experiential delivery where most of the customer value and differentiation is added. How we bring the offer to life in-store or on-line and make it relevant to the shoppers lifestyle on an individual basis is key. Disruption is all around but many retailers still lose incremental sales by not fully understanding the new shopper DNA, the need to personalize and the need to build emotive loyalty.

    Nowadays, to differentiate your retail or brand offer you have to deliver at PACE – a Personalized Authentic Contextual Experience. Experiential Equity is what shoppers demand and expect. It is time retail took more risks. In this keynote we will explore what this means for the future of retail innovation and why retail needs to re-think its value proposition.

  • 10:00am

  • Innovation Labs
    Topic-focused, hands-on workshops


    Lab #5: Internet of Things – Software AG

    Lab #6: Referral Marketing – Extole

    Lab #7: Store Analytics – Prism Skylabs

    Lab #8: Operational Efficiency – Google Apps for Work

  • 10:40am

  • Creating Operational Efficiencies And Digital Transformation At Shoes Of Prey
    Jodie Fox, Co-founder & Chief Creative Officer, Shoes Of Prey

    Shoes of Prey has changed the way women shop for shoes. Moving beyond traditional retail, Shoes of Prey is creating the store of the future and bringing product to market that cannot be found anywhere else – pairing women with the perfect shoes that they create themselves.

    Join Co-founder and Chief Creative Officer, Jodie Fox, for a conversation on how her business is connecting business intelligence to technology to deliver epic customer experiences to millions around the world and to empower their associates to work in real-time, from anywhere, at anytime.

  • 11:10am

  • Networking Break and 1:1 Inspiration Meetings

  • 11:40am

  • Panel: Meet The Disruptors
    Sharon Klapka, Director of Business & Brand Development, Adore Me
    Colin Hunter, CEO, Alton Lane
    Ruth Hartman, Chief Merchandising Officer, Le Tote
    Moderator: Alicia Fiorletta, Content Strategist, Retail TouchPoints

  • 12:20pm

  • Lunch / Topic Table Discussions

  • 2:00pm

  • Retail Disruption Case Study: Brand Growth Success Story
    Barry Beck, Founder and COO, Bluemercury

  • 2:45pm

  • Networking Break & 1:1 Inspiration Meetings

  • 3:20pm

  • Strategy Session: Best Practices For Retail Location-Based Technologies
    Lee Summers, Marketing/Technology Manager, Nebraska Furniture Mart
    Aaron Dane, Retail Experience & Innovation Manager, Point Inside

  • 4:05pm

  • Payment Disruption
    Eric Shea, Partner, Kurt Salmon
    Vibhav Prasad, SVP, Innovation, Global Acceptance and Merchant Products, MasterCard
    Moderator: Adam Blair, Executive Editor, Retail TouchPoints

    Most retailers see chip-enabled payment cards as just a necessary evil for meeting EMV requirements. But there can be real-world benefits for merchants beyond greater security. Contactless payments, loyalty integration, simplified returns and reduced digital cart abandonment are just a few of the possibilities that can be extracted from chip card technology.

  • 4:50pm

  • Closing Keynote: The Death of Pureplay Retail
    Maureen Mullen, Co-Founder, Chief Strategy Officer, L2, Inc.

  • 5:20pm

  • #RIC16 Wrap Up / Takeaways
    Debbie Hauss, Editor-in-Chief, Retail TouchPoints

  • Evening

  • Taste of New York / Group Dinners At Top Manhattan Eateries
    By Invitation Only (6:00pm – 10:00pm)

    prism_dinner_STORY_imagePrism Cocktail Reception at STORY
    When? Wednesday at 7:00-9:00pm ET
    Where? STORY, 144 10th Ave, NYC
    Register Now

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