Agenda 2015

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Agenda

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Tuesday, June 16

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11:30am

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Retail Innovator Awards Luncheon
Location: The Yale Club of New York – 50 Vanderbilt Ave, New York, NY 10017

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02:30pm

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Store Tours
Location: Duane Reade, Rebecca Minkoff, Warby Parker, Birchbox, and others!

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07:00pm

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Opening Night Reception
Location: Pera SoHo – 54 Thompson Street, New York, NY 10012

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Wednesday, June 17

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07:30am

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Registration & Breakfast
Location: Apella – 450 East 29th Street, 2nd Floor New York, NY 10016

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08:30am

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Opening Address
[icon icon=”user” size=”small” style=”none” shape=”circle” text_color=”#d6d6d6″][/icon] Debbie Hauss, Editor-in-Chief, Retail TouchPoints

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08:40am

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Opening Keynote: How To Look People In The Eye Digitally
[icon icon=”user” size=”small” style=”none” shape=”circle” text_color=”#d6d6d6″][/icon] Ted Rubin, Acting CMO, Brand Innovators

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Ted will re-introduce us to the one-on-one communication skills we’ve forgotten in our rush to embrace new technologies. He will show us how we’ve let social and mobile technologies hold us back, and teach us new ways to use the people skills we already have to stay connected digitally in an authentic, human way.
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09:45am

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Retail Transformers Panel: Enabling Business Transformation With Innovation Labs
[icon icon=”user” size=”small” style=”none” shape=”circle” text_color=”#d6d6d6″][/icon] Scott Emmons, Head of Neiman Marcus Innovation Lab, Neiman Marcus
[icon icon=”user” size=”small” style=”none” shape=”circle” text_color=”#d6d6d6″][/icon] Kandis Yoakum, Content Curator, Zappos
[icon icon=”user” size=”small” style=”none” shape=”circle” text_color=”#d6d6d6″][/icon] Moderator: Alicia Fiorletta, Senior Editor, Retail TouchPoints

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In today’s competitive, omnichannel climate, businesses must remain agile and adapt swiftly to changing customer demands and expectations. These businesses also must keep pace with new technologies and communication touch points. During this panel, we’ll find out how two leading organizations embrace innovation labs to accelerate evolution and facilitate collaboration across the organization. Topics include:

    • Getting C-level buy in;
  • Building the Innovation Lab;
  • Developing a testing-and-learning strategy; and
  • Recent success stories and lessons learned.

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10:15am

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Networking Break / Innovation Inspiration Sessions

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10:45am

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Retail Innovator Award Winners Panel
[icon icon=”user” size=”small” style=”none” shape=”circle” text_color=”#d6d6d6″][/icon] Susan Soares, Vice President of Retail Operations, Alex & Ani
[icon icon=”user” size=”small” style=”none” shape=”circle” text_color=”#d6d6d6″][/icon] Nina Alexander-Hurst, VP of Customer Experience and SWAT* (*Service With Accessorizing Talent), BaubleBar
[icon icon=”user” size=”small” style=”none” shape=”circle” text_color=”#d6d6d6″][/icon] Judah Keim, Corner Shop Store Leader, Harry’s
[icon icon=”user” size=”small” style=”none” shape=”circle” text_color=”#d6d6d6″][/icon] Kelly Loubet, Senior Social Media Strategist, Origami Owl
[icon icon=”user” size=”small” style=”none” shape=”circle” text_color=”#d6d6d6″][/icon] Moderator: Gary Schwartz, Founder and CEO, Impact Mobile

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11:50am

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First-Hand Accounts Panel
Bricks Get Digital: Redefining The Physical Store
[icon icon=”user” size=”small” style=”none” shape=”circle” text_color=”#d6d6d6″][/icon] Rafeh Masood, VP of Customer Innovation Technology, DICK’s Sporting Goods
[icon icon=”user” size=”small” style=”none” shape=”circle” text_color=”#d6d6d6″][/icon] Josh Marti, CEO and Co-Founder, Point Inside
[icon icon=”user” size=”small” style=”none” shape=”circle” text_color=”#d6d6d6″][/icon] Moderator: Alicia Fiorletta, Senior Editor, Retail TouchPoints

Session Sponsored By: Point Inside


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12:20pm

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Topic Table Lunch Groups

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01:20pm

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Afternoon Keynote
True Retail Innovators & Disruptors: Who Is Ahead Of The Times?
[icon icon=”user” size=”small” style=”none” shape=”circle” text_color=”#d6d6d6″][/icon] Maureen Mullen, Co-Founder, Head of Research & Advisory, L2

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Even in the competitive and volatile retail industry, select brands have been able to Amazon-proof their business with forward-thinking digital and omnichannel strategies. What do these brands have in common? Is it their first-mover advantage in launching e-Commerce or partnerships with Amazon? What do store closures say about the health of a brand? Co-Founder and Head of Research & Advisory at L2, Maureen Mullen finds threads that separate digitally “Gifted” and “Genius” brands from the “Feeble” and “Challenged.” Mullen also will discuss the other key trends disrupting retail as we know it.
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02:20pm

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Retail Transformers: Improving Collaboration In The Modern Retail Workforce
[icon icon=”user” size=”small” style=”none” shape=”circle” text_color=”#d6d6d6″][/icon] Kandis Yoakum, Content Curator, Zappos

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Encouraging collaboration across the organization can help retailers create new bonds, challenge employees and develop successful initiatives that improve the customer experience. With its group of core teams, Zappos can test up to four projects at a time. Every few months, employees are added to different teams so they can learn something new and work on the projects they’re passionate about. The eTailer also ensures that all team members build and maintain long-lasting relationships with each other, which has a significant impact on employee engagement and loyalty. During this session, Kandis Yoakum of Zappos will unveil the inner-workings of the organization, and how its focus on collaboration and communication has encouraged business growth.
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02:50pm

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Networking Break / Innovation Inspiration Sessions

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03:20pm

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First-Hand Accounts Panel: The Future Of Retail
[icon icon=”user” size=”small” style=”none” shape=”circle” text_color=”#d6d6d6″][/icon] Michael Brodesky, Senior Director, Product Management, Ralph Lauren
[icon icon=”user” size=”small” style=”none” shape=”circle” text_color=”#d6d6d6″][/icon] Dr. Venkatesh Shankar, Director of Research, Texas A&M Center for Retailing Studies
[icon icon=”user” size=”small” style=”none” shape=”circle” text_color=”#d6d6d6″][/icon] Shane Desrochers, VP Sales and Operations, Epicor ShopVisible
[icon icon=”user” size=”small” style=”none” shape=”circle” text_color=”#d6d6d6″][/icon] Debbie Hauss, Editor-in-Chief, Retail TouchPoints



Session Sponsored By: Epicor

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03:50pm

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10 Minute Change Out

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04:00pm

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Innovation Labs

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Innovation Lab #1:
Mobility
[icon icon=”user” size=”small” style=”none” shape=”circle” text_color=”#d6d6d6″][/icon] Carin van Vuuren, Chief Marketing Officer, Usablenet
Sponsor: Usablenet

Innovation Lab #2:
Customer Advocacy
[icon icon=”user” size=”small” style=”none” shape=”circle” text_color=”#d6d6d6″][/icon] Speaker: Scott Samios, Chief Revenue Officer, Extole
Sponsor: Extole

Innovation Lab #3:
Associate-Facing Mobility Technology
[icon icon=”user” size=”small” style=”none” shape=”circle” text_color=”#d6d6d6″][/icon] Nelson Gomez, Director of Retail Sales, HP
[icon icon=”user” size=”small” style=”none” shape=”circle” text_color=”#d6d6d6″][/icon] Michael Lambert, Manager, Retail Solutions, HP
Sponsor: HP

Innovation Lab #4:
Information Accuracy In An Omnichannel World
[icon icon=”user” size=”small” style=”none” shape=”circle” text_color=”#d6d6d6″][/icon] Ned McCauley, Director Retail Strategic Accounts at Tyco Integrated Security
Sponsor: Tyco Retail Solutions

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04:30pm

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10 Minute Change Out

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04:40pm

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Innovation Labs

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Innovation Lab #5:
People Powered Innovation
[icon icon=”user” size=”small” style=”none” shape=”circle” text_color=”#d6d6d6″][/icon] Larry Glenn, VP Platform and Systems Development, HBC Digital at Hudson’s Bay Company
Sponsor: ThoughtWorks

Innovation Lab #6:
e-Commerce
[icon icon=”user” size=”small” style=”none” shape=”circle” text_color=”#d6d6d6″][/icon] Venu Gopalakrishnan, CEO & Founder, Litmus7 Systems Consulting
[icon icon=”user” size=”small” style=”none” shape=”circle” text_color=”#d6d6d6″][/icon] Mani Subramaniam, President, Business Focus Group, Litmus7 Systems Consulting
Sponsor: Litmus7 Systems

Innovation Lab #7:
Beacon Technology
[icon icon=”user” size=”small” style=”none” shape=”circle” text_color=”#d6d6d6″][/icon] Rob Murphy, VP of Marketing at Swirl Networks
Sponsor: Swirl Networks

Innovation Lab #8:
Personalization
[icon icon=”user” size=”small” style=”none” shape=”circle” text_color=”#d6d6d6″][/icon] Cassie Lancellotti-Young, EVP of Customer Success, Sailthru
Sponsor: Sailthru

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05:10pm

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10 Minute Change Out

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05:20pm

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Closing Keynote
From Innovation To Execution: Best Practices For Retailing In The Age Of The Customer

[icon icon=”user” size=”small” style=”none” shape=”circle” text_color=”#d6d6d6″][/icon] Adam Silverman, Principal Analyst, Forrester Research

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It is clear that customer expectations are forever changed. Shoppers expect their retailer of choice to create a consistent and relevant experience across all channels and touch points, both digital and physical. However, retailers are faced with a myriad of technologies and solutions, many of which are unproven. Adam Silverman, Principal Analyst at Forrester, will discuss the changing expectations of customers, the technology available to meet customer expectations, and recommendations on how build a connected digital business.
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05:50pm

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Closing Remarks
[icon icon=”user” size=”small” style=”none” shape=”circle” text_color=”#d6d6d6″][/icon] Debbie Hauss, Editor-in-Chief, Retail TouchPoints

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06:00pm

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End of Retail Innovation Conference 2015

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Sign Up For Updates

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Sign up for updates and we’ll let you know of any updates to the conference agenda & details.

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Save 25% by registering with code:

RIC25P

Offer ends April 8, 2019!